Privacy Policy

Last updated: 19 September 2026

SlotSuites Casino Hotel ("SlotSuites," "we," "us," or "our") operates the website luckylux.online and the physical casino hotel property described on this site. This Privacy Policy explains what personal information we collect from guests, prospective guests and website visitors, how we use it, and the choices available to you.

1. Information We Collect

We collect information you provide directly, such as when you make a reservation, submit a contact form, sign up for our casino hotel loyalty program, or communicate with our concierge team. This may include:

• Name, email address, phone number and mailing address
• Payment and billing information for room and gaming floor charges
• Government-issued identification details required for casino floor age verification
• Reservation preferences, stay history and dining preferences
• Correspondence with our reservations, concierge or support teams

We also collect information automatically when you use luckylux.online, including IP address, browser type, device information and pages viewed, via cookies and similar technologies (see Section 5).

2. How We Use Information

We use the information we collect to:

• Process and manage suite and casino hotel reservations
• Verify eligibility to access the casino floor and gaming areas
• Operate our loyalty and rewards programs
• Communicate booking confirmations, updates and promotional offers
• Improve luckylux.online and our on-property services
• Comply with gaming, tax and regulatory obligations
• Detect and prevent fraud or misuse of our services

3. Casino Floor & Loyalty Data

As a licensed casino hotel, we are required by gaming regulators to retain certain records of casino floor activity, including identity verification records and, where applicable, transaction records associated with gaming floor play. This information is retained separately from general marketing data and is only accessible to authorized compliance personnel.

4. How We Share Information

We do not sell personal information. We may share information with:

• Service providers who support reservations, payments, and property operations
• Gaming regulators and law enforcement, where legally required
• Affiliated hospitality partners, only with your consent
• Professional advisors such as auditors and legal counsel

5. Cookies & Tracking

luckylux.online uses cookies and similar technologies to operate the site, remember preferences, and understand how visitors use our pages. Full detail on the categories of cookies we use and how to manage them is available in our Cookie Policy.

6. Data Security

We maintain administrative, technical and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including to satisfy legal, accounting, or gaming-regulatory record-keeping requirements, after which it is securely deleted or anonymized.

8. Your Rights & Choices

Depending on your location, you may have the right to access, correct, delete, or restrict use of your personal information, and to opt out of marketing communications. To exercise these rights, contact us using the details in Section 11.

9. Children's Privacy

luckylux.online and the SlotSuites Casino Hotel gaming floor are not intended for individuals under 21 years of age. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a revised "Last updated" date.

11. Contact Us

Questions about this Privacy Policy can be sent to [email protected] or by mail to SlotSuites Casino Hotel, 1 Jade Boulevard, Resort District.